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Are you a customer-focused professional looking to grow your career in healthcare operations? We’re seeking motivated individuals to join our team as a Patient Access Services Representative. In this dynamic and patient-centered role, you’ll support the admission and registration process, assist patients with insurance and billing-related information, and help ensure a smooth and welcoming experience from the very first interaction. This is an excellent opportunity for individuals with strong customer service skills, recent graduates, or those looking to transition into the healthcare field while building a long-term career in Patient Access Services.
What the job is like
Pay: $35.00-$40.00 per hour (DOE)
Schedule:Shifts may vary: (weekend availability is preferred) Rotating - 08 hour per day
Morning shifts: 07:00 am-09:30 am (start timing)
Afternoon shifts: 12:00 pm -01:00 pm (start timing)
Evening shifts: 05:00 pm – 07:00 pm (start timing)
Location: Palo Alto, CA
Duration: 6 months, possible extension
Department: Admitting Rev Cycle-PAS Float Pool
What's in it for you
Competitive pay
Great working location
Health/vision/dental/life insurance
Refer-a-friend bonus*
Weekly payroll
24-hour accessibility
Personalized service
Education Qualifications
High school diploma or GED equivalent.
Experience Qualifications
Min 1-2 years of Customer Service experience.
Assure secure handling and accurate recording of payment Collections
Facilitate patient registration process
Candidates must be flexible with the work schedule.
Preferred:
Epic Experience
Healthcare setting experience
Language: Bilingual preferred (English and Spanish).
Required Knowledge, Skills and Abilities
Ability to speak and write effectively at a level appropriate for the job.
Ability to work well with individuals at all levels of the organization.
Knowledge of computer systems and software used in functional area.
Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).
Responsibilities:
Assures secure handling and accurate recording of payments collected at the point-of service delivery.
Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.
Able to handle routine/simple patient escalations and perform service recovery.
Escalates any advanced or complex registrations to a more experienced team member.
Greets patients and begins the registration process.
Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services.
Communication may consist of telephone correspondence, email, or in person contact.
Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.
Provides excellent customer service to all individuals with whom the employee has contact.
The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.
Who we are:
Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That’s why so many hospitals, clinics and healthcare facilities rely on us to fill critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be!
Refer a friend at referrals@powerpersonnel.com and get $250 bonus for every referral!
*In order to get the bonus, the person referred must work at least 20 shifts.
Ready to take your career to new heights? Explore our job opportunities around Palo Alto, California, and discover the endless possibilities this thriving hub of innovation and culture has to offer. Nestled in the heart of Silicon Valley, Palo Alto is not only home to tech giants like Google and Facebook but also boasts a vibrant arts scene with renowned galleries like the Anderson Collection at Stanford University. Indulge your taste buds with the diverse culinary scene, from farm-to-table restaurants to trendy cafes. With easy access to the stunning landscapes of nearby parks like Foothills Park and the excitement of cheering on the Stanford Cardinal at Stanford Stadium, Palo Alto is the perfect place to grow both personally and professionally. Join us in this dynamic community and unlock your potential!
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