Power Personnelhttps://www.powerpersonnel.com/wp-content/uploads/2020/02/power-personnel-sq.pnghttps://www.powerpersonnel.comhttps://www.powerpersonnel.comUSD30.00HOURtrue
Be the human connection in a world-class healthcare environment. As a Hospital Navigator, you’ll serve as a trusted guide for patients, families, and visitors—providing clarity, comfort, and exceptional service at every point of their hospital experience. If you’re service-driven, calm under pressure, and passionate about helping others navigate complex systems, this is a meaningful opportunity to make a daily impact.
Position Overview
A prestigious hospital in Palo Alto, CA is seeking compassionate and service-oriented Hospital Navigators to join its Administrative Customer Navigation team. This non-clinical role blends concierge-level service with patient advocacy, supporting individuals both in person and over the phone throughout their care journey.
Hospital Navigators play a critical role in enhancing patient experience, ensuring clear communication, and maintaining a welcoming, supportive environment across multiple hospital entry points and care settings.
Assignment Details
Pay Rate: $30.00 per hour
Openings: 2
Duration: 13-week contract
End Date: May 2, 2026
Department: Administrative Customer Navigation
Location: Palo Alto, California
Shift Options
Full-Time: Monday–Friday, 11:30 AM – 8:00 PM
Part-Time: Mondays, Tuesdays, and Fridays, 3:30 PM – 12:00 AM
Key Responsibilities
Serve as the primary, non-clinical point of contact for patients, families, and visitors
Greet and assist guests entering hospital and clinic areas with professionalism and empathy
Provide clear verbal and written instructions, wayfinding support, and in-person escorts
Verify and confirm appointment times and locations
Schedule and coordinate physician appointments during inpatient and outpatient stays
Assist patients and families in navigating the hospital’s systems, services, and departments
Communicate patient and guest concerns to appropriate departments and document interactions as required
Provide emotional support while maintaining confidentiality and professionalism
Respond calmly to injured individuals or escalating situations, engaging clinical staff or security when necessary
Coordinate transportation information, including campus shuttle services
Assist with concierge services such as community resources, lodging, and transportation
Manage site-specific navigation needs (ED, SAU, ASC, fountain entrance) in partnership with leadership
Guide and support five (5) or more volunteers
Conduct courtesy visits, deliver guest service amenities, and respond to service inquiries
Perform additional related duties as assigned
Minimum Qualifications
Education
High School Diploma or GED equivalent
Experience (one of the following)
1+ year of experience in a healthcare setting (hospital, clinic, dental office, nursing facility, etc.), or
Completion of a patient or customer navigation certification program, or
2+ years of customer service experience in a non-healthcare industry (hospitality, concierge, banking, public relations, etc.)
Benefits & Perks
Competitive hourly pay
Excellent hospital work environment
Health, Vision, Dental, and Life insurance options
Weekly payroll
24-hour accessibility and dedicated recruiter support
Personalized service throughout your assignment
Refer-a-friend bonus program
About Power Personnel
Since 1994, Power Personnel has partnered with leading healthcare organizations across Northern California to place top talent in critical roles. We are known for competitive pay, strong client relationships, and a supportive, people-first approach to staffing.
Refer a friend and earn a $250 bonus for every successful referral*
? referrals@powerpersonnel.com
*Referral requires the referred candidate to complete at least 20 shifts.
Ready to take your career to new heights? Explore our job opportunities around Palo Alto, California, and discover the endless possibilities this thriving hub of innovation and culture has to offer. Nestled in the heart of Silicon Valley, Palo Alto is not only home to tech giants like Google and Facebook but also boasts a vibrant arts scene with renowned galleries like the Anderson Collection at Stanford University. Indulge your taste buds with the diverse culinary scene, from farm-to-table restaurants to trendy cafes. With easy access to the stunning landscapes of nearby parks like Foothills Park and the excitement of cheering on the Stanford Cardinal at Stanford Stadium, Palo Alto is the perfect place to grow both personally and professionally. Join us in this dynamic community and unlock your potential!
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