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Hospital Navigator - Patient Care Coordinator

Palo Alto, CA 94304

Posted: 10/03/2025 Employment Type: Contract Job Category: Patient Access, Patient Access Representative  Job Number: 4062 Pay Rate: $30.00

Job Description


Feel empowered to make a meaningful difference in patient care as a Hospital Navigator - Patient Care Coordinator. Join our team and help guide patients through their healthcare journey with compassion and efficiency.

About the Job
Competitive Pay: $30.00/ HR
Shift Days: Saturdays, Sundays, Mondays, and Monday–Friday options
Shift Time: 11:30a – 8p and 10:00pm-6:30am
Start Date: ASAP
Department: Patient Care Coordination
Location: Palo Alto
Duration: 4-6 weeks

Benefits
  • Weekly payroll
  • Health benefits
  • Personalized patient support
  • Flexible scheduling options

Required Qualifications
  • High School Diploma or GED
  • Minimum of 2 years in healthcare or customer service
  • Experience with scheduling and insurance processes
  • Basic PC skills (Windows, Excel, Word)
  • EPIC experience highly preferred

A Day in the Life

  • Welcome patients, visitors, and guests upon arrival and provide a warm, positive first impression.

  • Assist individuals with wayfinding by giving clear directions or walking them to their destination as needed.

  • Provide general support at main entrances, ensuring patients understand check-in processes, visitor policies, and building navigation.

  • Offer non-clinical assistance such as MyHealth registration support, information on hospital services, parking guidance, and transportation resources.

  • Serve as a friendly, accessible point of contact for questions, concerns, or basic assistance throughout the facility.

  • Help patients and families access available resources such as hotel/lodging information, local restaurants, and community services.

  • Communicate patient or visitor concerns to the appropriate hospital departments when necessary.

  • Maintain a calm, supportive presence for patients and families, offering reassurance, comfort, and respectful assistance during their visit.

  • Uphold confidentiality and professionalism in all interactions, ensuring a welcoming and safe environment for all individuals entering the facility.

  • Support hospital staff by managing foot traffic, maintaining an organized entrance area, and assisting with operational flow as needed.

About Us
Power Personnel has been a trusted partner in healthcare staffing since 1994. We specialize in connecting healthcare professionals with top facilities across Northern California. If you’re looking for competitive pay, supportive work environments, and a dedicated team, we’re here to help you succeed.

Refer a friend and get $250 bonus for every referral! To qualify, the referred person must work at least 20 shifts. Send referrals to: referrals@powerpersonnel.com.
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About Palo Alto, CA

Ready to take your career to new heights? Explore our job opportunities around Palo Alto, California, and discover the endless possibilities this thriving hub of innovation and culture has to offer. Nestled in the heart of Silicon Valley, Palo Alto is not only home to tech giants like Google and Facebook but also boasts a vibrant arts scene with renowned galleries like the Anderson Collection at Stanford University. Indulge your taste buds with the diverse culinary scene, from farm-to-table restaurants to trendy cafes. With easy access to the stunning landscapes of nearby parks like Foothills Park and the excitement of cheering on the Stanford Cardinal at Stanford Stadium, Palo Alto is the perfect place to grow both personally and professionally. Join us in this dynamic community and unlock your potential!