Are you organized, detail-oriented, and passionate about helping patients navigate their care journey? Join our team as a Patient Administrative Specialist, where you'll play a key role in coordinating procedures and ensuring a seamless experience for patients, providers, and care teams. If you thrive in a high-volume healthcare setting, have strong communication and organizational skills, and enjoy coordinating complex workflows while providing exceptional patient service, we'd love to hear from you. Apply today and become an integral part of a team dedicated to delivering coordinated, patient-centered care!
What the job is like
Pay: $21.90 - $38.96 per hour (DOE)
Schedule: Mon-Fri, 8 am-5 pm
Location: Stanford, CA
Duration: 3 months (possibility for extension)
What's in it for you
Competitive pay
Great working location
Health/vision/dental/life insurance
Refer-a-friend bonus*
Weekly payroll
24-hour accessibility
Personalized service
Education Qualifications
High school diploma or GED equivalent.
Experience Qualifications
Min 1-2 years of healthcare experience required.
Experience with EPIC systems
Microsoft Office Suite (Outlook, Word, Excel, Teams) experience
Multi-line telephone systems experience and phone etiquette
Strong customer service and patient communication skills
Ability to manage time effectively
Required Knowledge, Skills and Abilities
Knowledge of medical terminology.
Knowledge of computer systems and software used in functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to provide customer service, solve problems, and manage multiple priorities.
Knowledge of Windows-based office software, computers and operating systems.
Ability to adjust communications to fit the needs and level of understanding of the receiver.
Ability to exercise calmness in stressful situations.
Responsibilities:Patient Interaction and Registration
Greeting and Assistance: Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules.
Patient Escalations: Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
Administrative Tasks and Documentation
Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
Documentation Management: Manage faxes, mail, file documentation, and maintain databases.
Systems Use: Process forms and utilize phone and electronic medical records systems.
Orientation: Welcome and orient new PAS staff members to best practices.
Communication and Coordination
Professional Communication: Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
Provider Coordination: Communicate scheduling preferences and urgent needs with providers.
Medication Prior Authorization
Specialized Data Collection & Coordination
Who we are:
Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That’s why so many hospitals, clinics and healthcare facilities rely on us to fill critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be!
Refer a friend at referrals@powerpersonnel.com and get $250 bonus for every referral!
*In order to get the bonus, the person referred must work at least 20 shifts.
Ready to kickstart your career in the vibrant and innovative hub of Stanford, California? Known for its proximity to Silicon Valley and top-tier educational institutions, this area offers unparalleled growth opportunities and a dynamic job market. Imagine working amidst the iconic Stanford University campus, exploring the arts at the Cantor Arts Center, catching a play at the historic Stanford Theatre, or enjoying the stunning views at the nearby Palo Alto Baylands Nature Preserve. With a bustling culinary scene, diverse cultural offerings, and the chance to be a part of the cutting-edge tech scene, Stanford is the ideal place to take your career to the next level. Explore our job listings today and embark on an exciting new chapter in the heart of the Bay Area!
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